REVIEWS OF HOTEL EXECUTIVE CLUB LOUNGES, KIDS CLUBS AND MORE.
Travelling with children can be wonderful, but it also comes with its own fair share of challenges. Nothing is really fun about having to deal with restless toddlers and their constant need for attention.
And while a good kids’ club can allow you to catch a break and have a moment of relaxation away from the children, you still need to make sure that you are leaving your kids in safe hands.
In this blog, we are taking a deep dive into whether kids’ club staff are certified and qualified to look after children properly, or if the standard has faded over time.
Most hotels and resorts require their kids’ club staff to have up-to-date childcare qualifications. These usually include certifications in first aid, CPR, basic child safety, and more. Some require the staff to have some form of early childhood education or childcare training.
In other hotels, they may also be required to go through child protection training and hospitality courses that teach them how to interact with kids of different ages safely and positively. Background checks are often carried out too.
The goal of these certifications and requirements is to ensure that staff not only keep children entertained but also know what to do in emergencies, how to handle injuries, and how to maintain a secure environment for the kids at all times.
Before dropping your child off, don’t hesitate to ask about the staff’s qualifications and experience. It is very important to make sure they are well-trained and that the club is safe. Here’s how you can check that:
The best way to get answers is to ask questions, so don't hesitate. A good resort will be open and happy to tell you about its staff’s qualifications. Ask if they are trained in childcare, and things like first aid and CPR.
You can also ask how often they renew their training or if they take any refresher courses each year. Some resorts display certificates or awards in the kids’ club area to let parents know before they even ask. That is always a good sign.
Other simple questions you can ask include:
These questions may seem simple, but they are important. They show that you care about your child’s safety, and good staff will respect that.
If a hotel has a kids’ club and kids’ activities, they often talk about it on their website. Look for details like “certified childcare professionals,” “CPR-trained staff,” or “child-safe environment.” Some resorts even include short introductions or photos of their childcare team, which helps you see how organised they are.
Before booking, read online reviews. Many parents share their experiences and mention whether the staff were friendly, careful, and professional. If several reviews say the staff were great with kids, that’s a very good sign. But if you notice repeated complaints about poor supervision or lack of care, it might be better to choose another resort.
Sometimes, you can tell a lot just by looking around. Is the kids’ club clean, bright, and secure? Do the staff greet the children warmly and seem confident in their work? If the staff seem unsure or avoid your questions about training, that’s a warning sign.
Most family resorts continue to hire trained and certified childcare professionals. Many even go the extra mile to include health, safety, and hygiene training, especially after the pandemic.
But before you leave your kids at any club, take a few minutes to ask questions, look around, and make sure the staff are qualified. It will give you peace of mind and let you truly enjoy your holiday.
We are a family of 4 - mother, father and two children. Our aim is to travel the world and review all travel opportunities to help other families.
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